Platforms · Dot360
Concierge.360
The concierge desk, run as a revenue centre: every guest booking captured once, priced against your partner rates, and tracked to payment.
A Dot360 platform
Sticky notes, a shared inbox and three WhatsApp groups are still how most concierge desks work. Concierge.360 captures every booking a concierge places for a guest — a transfer, a spa appointment, a yacht charter, a private dinner — once, prices it against your pre-negotiated partner rates, delivers it to the partner, and follows it through to completion, payment and commission.
What it does for you
From request to commission, in one form.
Partners and their products, priced
One-click partner confirmation
Commission tracked per booking
Who sold what, and when
Built for the desk
The way luxury hospitality actually runs.
Multi-property groups, shared terminals, seasonal teams and four languages — handled as they are, not as software wishes they were.
Multi-property groups, with one director login across every hotel
Shared desk terminal with a personal PIN per staff member
Guest profiles with the full history of what they booked
English, Greek, Spanish and Portuguese out of the box
Roles for managers, concierges and partners, with their own portals
Transfers pushed straight into the operator's dispatch through Transfer.360
Works with
Which sectors use it
See it against your own partner list.
Bring three partners and a week of bookings. We will show you what the desk would have earned.